1. Eligibility for Returns
We accept returns under specific conditions to ensure fairness for all customers: Incorrect or Damaged Items: If you receive the wrong product or an item arrives damaged (e.g., broken seal, leakage), please notify us within 48 hours of delivery with photo/video proof.Unopened & Resalable Condition: Products must be unused, unopened, and in their original packaging with all tags and labels intact. 30-Day Window: Return requests must be submitted within 30 days of purchase.
2. Non-Returnable Items
To maintain quality standards, we cannot accept returns for: Opened, used, or tested products (including sampled items). Promotional, discounted, or final-sale items.Products damaged due to customer mishandling.
3. How to Initiate a Return
Complete Return Form: Fill out the form below with your order number, reason for return, and additional information. Once we receive your form we will request supporting evidence (if applicable) by email. Await Approval: Our team will review your request and provide a return address (UK or Dubai warehouse, based on your order’s origin). Ship Securely: Return the item with proof of postage. Please note: Return shipping costs are the customer’s responsibility.
5. Disclaimer
Fraud Prevention: Refunds may be denied if returned items show signs of use, alteration, or damage not present at delivery. Pre-Purchase Guidance: We recommend reviewing product details thoroughly and ordering a sample size if uncertain about a fragrance or formulation.
6. Exceptions: Non-Returnable Items & Conditions
Returns FormsComplete the form so we can process your returnsFirst nameLast nameEmailPhoneOrder Number Date order placed MMDDYYYY Reason for returnAdditional InformationIf you have a valid reason for return, confirm whether you want a refund or exchange Exchange Refund Submit By completing this form, you agree to receive messages at the phone number or email provided from ARRAH support team. Msg and data rates may apply. View our privacy policy and terms of service for more info.
