You can create an account during checkout by selecting "Save my information for a faster checkout" checkbox and provide your first name and mobile number.

Click on "Forgot password?" on the login page, enter your email, and follow the instructions sent to your inbox.

Ensure you’re using the correct email and password. If you still can’t log in, try resetting your password or contact our customer support: support@arrahoud.store.

You can track your order in three ways:

1. Shopify App: Download the Shop app (by Shopify), log in with your account email, and view real-time order updates.
2. Email: Check your shipping confirmation email for a tracking link.
3. Account: Log into your store account and go to "Order History."

We process orders quickly, so changes may not be possible. Contact us immediately at support@arrahoud.store for assistance.

We currently ship to:

• Mainland UK & Northern Ireland (Royal Mail Domestic)
• All European Union (EU) countries (Evri Europe & Royal Mail International)
• United Arab Emirates (UAE) (Emirates Post)

We’re expanding to more countries soon—stay tuned!

Delivery times vary by location:

• UK & Northern Ireland: 2–5 working days (Royal Mail)
• EU Countries: 5–10 working days (Evri Europe / Royal Mail International)
• UAE: 7–14 working days (Emirates Post)

Note: Delays can happen due to customs, holidays, or high demand.

First, check your tracking link (sent via email). If it’s been longer than expected:

• UK/EU orders: Contact Royal Mail or Evri Europe directly with your tracking number.
• UAE orders: Check with Emirates Post.

If the courier can’t help, email us at support@arrahoud.store with your order number, and we’ll investigate.

Oh no! Here’s what to do:

1. Take photos of the damaged package & items.
2. Keep all packaging (couriers may need to inspect it).
3. Email support@arrahoud.store within 48 hours with:

We’ll sort out a replacement or refund ASAP.

Only if your order hasn’t been processed yet! Email us immediately at support@arrahoud.store with:

• Your order number.
• The correct address.

Once shipped, we can’t redirect packages—so double-check at checkout!

Sometimes customs checks cause delays. You might need to:

• Pay import fees (depending on your country’s rules).
• Provide extra info (if the courier contacts you).

Check your tracking for updates, and if it’s stuck for more than 10 days, email us.

First:

• Check safe places (porch, neighbours, building reception).
• Ask housemates/family if they accepted it.

If it’s truly missing, email support@arrahoud.store—we’ll check with the courier and help resolve it.

Yes! We offer faster delivery options:

Royal Mail (UK & EU):

• Royal Mail Tracked 24 (Next working day)
• Royal Mail Tracked 48 (2 working days)
• Royal Mail International Tracked (3–5 working days to EU)

Emirates Post (UAE):

• Express Next Business Day delivery

Select your preferred option at checkout!

First, don’t worry—this happens sometimes! Double-check:

• Insufficient funds – Make sure your card or account has enough balance.
• Incorrect card details – Re-enter your card number, expiry date, and CVV carefully.
• Bank restrictions – Some banks block online transactions for security. Contact them if needed.

If it still doesn’t work, email us at support@arrahoud.store, and we’ll investigate right away.

Cards can be declined for a few reasons:

• Bank security checks (sometimes they flag new stores).
• Daily spending limits (check with your bank).
• Expired card or wrong details (give it another go!).

Still stuck? Drop us an email—we’ll help figure it out.

No, we currently only accept credit/debit cards (Visa, Mastercard, Amex and Maestro), Multi-Currency Payments (EUR/GBP/AED), and Digital Wallet using Shop Pay.

First, check your spam/junk folder. If it’s not there, your payment might still be processing (some banks take a few minutes). If nothing shows up after 30 mins, email support@arrahoud.store with:

• Your full name & order amount.
• A screenshot of the charge (bank/PayPal proof).

We’ll track it down and fix things ASAP.

Yes! We support EUR, GBP, and AED. If the amount seems off, check:

• Your card/bank’s exchange rate fees (some add extra charges).
• That you selected the right currency at checkout.

Still unsure? Email us—we’ll break it down for you.

We use Shopify’s ultra-secure checkout, which encrypts every transaction. Your card details never get stored on our site, and Shopify meets the highest global security standards (PCI DSS).

Refunds go back to your original payment method and usually take 3–10 business days, depending on your bank. Email us atsupport@arrahoud.store with your order number, and we’ll guide you.

Visit our Returns page and complete the form so we can review your request and initiate a refund or exhange if you have a valid reason.

Approved refunds will be processed to your original payment method within 7–14 business days after we receive and inspect the item.

Replacement items will be dispatched once the returned product is verified. Delays may occur if the requested item is out of stock.

We accept returns under specific conditions to ensure fairness for all customers:

• Incorrect or Damaged Items: If you receive the wrong product or an item arrives damaged (e.g., broken seal, leakage), please notify us within 48 hours of delivery with photo/video proof.
• Unopened & Resalable Condition: Products must be unused, unopened, and in their original packaging with all tags and labels intact.

Return requests must be submitted within 30 days of purchase.

ARRAH cannot accept returns or issue refunds in the following cases:

Used or Opened Products:

• Any item that has been unsealed, tested, or used (even minimally)
• Products with broken safety seals or compromised packaging

Final Sale Items:

• All promotional, discounted, or clearance products
• "Final sale" items explicitly marked as non-returnable

Customer-Caused Issues:

• Damage resulting from improper use, storage, or accidents
• Products altered from their original condition

Time Limit Exceeded:

• Requests submitted after 30 days from purchase date

Incomplete Returns:

• Items returned without original packaging, accessories, or documentation
• Missing proof of purchase (order number/receipt)

For any disputes or exceptional circumstances not covered above, please contact our support team at support@arrahoud.store. All decisions regarding returns are made at ARRAH's sole discretion.