We accept returns under specific conditions to ensure fairness for all customers:

• Incorrect or Damaged Items: If you receive the wrong product or an item arrives damaged (e.g., broken seal, leakage), please notify us within 48 hours of delivery with photo/video proof.
• Unopened & Resalable Condition: Products must be unused, unopened, and in their original packaging with all tags and labels intact.
• 30-Day Window: Return requests must be submitted within 30 days of purchase.

To maintain quality standards, we cannot accept returns for:

• Opened, used, or tested products (including sampled items).
• Promotional, discounted, or final-sale items.
• Products damaged due to customer mishandling.

• Complete Return Form: Fill out the form below with your order number, reason for return, and additional information. Once we receive your form we will request supporting evidence (if applicable) by email.
• Await Approval: Our team will review your request and provide a return address (UK or Dubai warehouse, based on your order’s origin).
• Ship Securely: Return the item with proof of postage. Please note: Return shipping costs are the customer’s responsibility.
  
  

• Refunds: Approved refunds will be processed to your original payment method within 7–14 business days after we receive and inspect the item.
• Exchanges: Replacement items will be dispatched once the returned product is verified. Delays may occur if the requested item is out of stock.
• Shipping Fees: Original and return shipping costs are non-refundable.

• Fraud Prevention: Refunds may be denied if returned items show signs of use, alteration, or damage not present at delivery.
• Pre-Purchase Guidance: We recommend reviewing product details thoroughly and ordering a sample size if uncertain about a fragrance or formulation.

ARRAH cannot accept returns or issue refunds in the following cases:

Used or Opened Products:

• Any item that has been unsealed, tested, or used (even minimally)
• Products with broken safety seals or compromised packaging

Final Sale Items:

• All promotional, discounted, or clearance products
• "Final sale" items explicitly marked as non-returnable

Customer-Caused Issues:

• Damage resulting from improper use, storage, or accidents
• Products altered from their original condition

Time Limit Exceeded:

• Requests submitted after 30 days from purchase date

Incomplete Returns:

• Items returned without original packaging, accessories, or documentation
• Missing proof of purchase (order number/receipt)

For any disputes or exceptional circumstances not covered above, please contact our support team at support@arrahoud.store. All decisions regarding returns are made at ARRAH's sole discretion.